Legal
This Refund Policy applies to digital products, downloads, templates, guides, resources, workbooks, checklists and other digital items purchased from Second Nature Studio. By purchasing from Second Nature Studio, you agree to this Refund Policy.
Second Nature Studio sells digital products including templates, guides, workbooks, checklists, planners, advocacy-preparation tools, and digital downloads. These products may be delivered instantly after purchase.
Because our products are digital and cannot be physically returned, we generally do not provide refunds for change of mind once a product has been accessed, downloaded, delivered or made available to you. This does not limit your rights under Australian Consumer Law.
Nothing in this Refund Policy excludes, restricts or modifies any rights you may have under Australian Consumer Law. If a product has a major problem, you may be entitled to a refund, replacement or other remedy under Australian Consumer Law.
You may be eligible for a remedy if a digital product is faulty or defective, is not as described, cannot be accessed due to an issue caused by us, or does not meet a consumer guarantee under Australian Consumer Law.
If you have trouble accessing or downloading a product, please contact us at info@secondnaturestudiohq.com.au with your name, email address, product name, order number and a description of the issue.
Email info@secondnaturestudiohq.com.au with your full name, email used at purchase, order number, product name, date of purchase, and a clear explanation of the issue.
Second Nature Studio. ABN: 59 175 437 239. Email: info@secondnaturestudiohq.com.au
Second Nature Studio
Support, navigation and advocacy for Australians carrying a lot. We help individuals and families navigate complex systems, organise information, and advocate with clarity and confidence.
Services include Support Navigation, Advocacy Preparation, Resource Studio, Family and Carer Guidance, and Consulting.